Our Story
Founded with a dedication to providing top-notch mystery shopping services, Melon Metrics has become one of the most reliable sources of data-driven insights in the industry. As a black-owned business, passion and professionalism are at the core of everything we do. Our team is committed to delivering actionable insights to help businesses improve their customer experience and increase customer loyalty. We take pride in our work, and stand by our commitment to excellence.
Founded in 2014, as Mageba Solutions, we embarked on a journey to revolutionise the world of mystery shopping by setting new standards of excellence and reliability.
Our passion for uncovering insights and driving positive change fuels everything we do. We understand that every interaction between a business and its customers is an opportunity to create magic. That's why we go above and beyond to provide our clients with actionable data and valuable insights that empower them to exceed customer expectations and outshine their competition.
Our Approach
At Melon Metrics, our approach is rooted in a deep understanding of the intricate dynamics between businesses and their customers. We recognise that every interaction is an opportunity to delight, engage, and build lasting relationships. That's why we've developed a comprehensive approach that combines precision, empathy, and innovation to deliver unparalleled results for our clients.
Tailored Solutions
We understand that every business is unique, with its own set of challenges and objectives. That's why we take a customised approach to each project, tailoring our methodologies and solutions to meet the specific needs and goals of our clients.
Robust Methodologies
Our methodologies are grounded in industry best practices and years of experience. From meticulous planning and execution to thorough data analysis, we ensure that every step of the process is meticulously executed to deliver accurate and actionable insights.
Empowered Insights
We believe in the power of data to drive informed decision-making and spur meaningful change. Our insights go beyond surface-level observations, providing our clients with deep, actionable insights that empower them to make strategic decisions and optimise their customer experience strategies.
Continuous Improvement
In a rapidly evolving business landscape, we understand the importance of staying ahead of the curve. That's why we are committed to continuous learning, innovation, and improvement. We constantly refine our methodologies, leverage the latest technologies, and adapt to emerging trends to ensure that our clients always receive the highest level of service.
Partnership and Collaboration
At Melon Metrics, we view our clients as partners on the journey to success. We believe in fostering collaborative relationships built on trust, transparency, and open communication. By working closely with our clients, we ensure that our solutions align with their goals and deliver tangible results.
Measurable Impact
Ultimately, our success is measured by the impact we create for our clients. Whether it's improving customer satisfaction scores, increasing sales, or enhancing brand loyalty, we are committed to delivering measurable results that drive tangible business outcomes.
With Melon Metrics, you can trust that your mystery shopping needs are in expert hands. Experience the difference our approach can make and unlock the full potential of your business today.
The Numbers
3x
Higher ROI compared to companies not using a form of mystery shopping for improved customer experience.*
* 2019 Study by Deloitte
5%
increase in customer retention can lead to a 30-95% increase in profits.*
*Report by Harvard Business Review
73%
consumers say that customer experience plays a key role in their purchasing decisions.
15-20%
Increase in employee performance.*
*Study by International Council of Shopping Centres (ICSC)