Elevate your customer experience, drive growth and exceed expectations.
Enhance
Ready to revolutionise your approach to customer experience?
Let's collaborate to unlock the full potential of your business by understanding your unique challenges and tailor solutions that drive measurable results. Schedule a call with us today and take the first step towards elevating your brand's reputation, increasing customer loyalty, and maximising profitability.
Examine
By scrutinising every aspect, from frontline interactions to behind-the-scenes processes, we empower you to elevate your service standards, foster customer loyalty, and drive business growth.
Evaluate
As Melon Metrics, we provide a comprehensive solution for businesses seeking to elevate their customer service. Through discreet evaluations, businesses gain valuable insights into frontline interactions, service quality, and operational standards.
With actionable recommendations, personalised training, and competitor benchmarking, mystery shopping empowers businesses to optimise customer experience, enhance employee performance, and stay ahead in the market.
Our Story
Elevate customer experience, drive improvement, and stay ahead with mystery shopping insights
Established in 2014 as Mageba Solutions, our distinctive approach sets us apart as an influential black-owned business dedicated to redefining industry standards. We specialise in guiding clients towards optimal exposure and maintaining exceptional service levels for their target audience.
Leveraging a diverse toolkit including mystery shopping programs, and focus group research, we offer tailored solutions backed by extensive expertise. Whether you're a startup or a seasoned brand, our track record of success speaks volumes. Ready to elevate your business to new heights?
Industries
Our mystery shoppers assess service quality, branch efficiency, and compliance with industry regulations. Whether in-person or online, we provide actionable feedback to help banks and financial services organisations enhance customer satisfaction and loyalty.
Whether you're a hotel, restaurant, or spa, our mystery shoppers meticulously evaluate every aspect of the guest experience, from service quality and staff professionalism to food presentation and facility cleanliness.
From evaluating customer service and product availability to assessing store cleanliness and ambiance, our mystery shoppers provide valuable insights to help retailers enhance their operations and exceed customer expectations.
Healthcare
From hospitals and clinics to dental offices and pharmacies, our mystery shoppers evaluate every touchpoint of the patient journey, including appointment scheduling, staff courtesy, and facility cleanliness. Gain valuable insights to improve patient experience and healthcare delivery.
Automotive
Our experienced shoppers go undercover to assess sales techniques, customer interactions, and dealership processes. From showroom visits to test drives, we provide detailed feedback to help dealerships optimise their operations and drive customer satisfaction.
Telecoms
From assessing customer service responsiveness and technical support quality to evaluating sales processes and product knowledge, our mystery shoppers provide valuable insights to help telecom companies deliver exceptional customer experiences and drive retention.
Our
Solutions
Flexibility
Every business has unique needs and constraints. That is why we offer flexible evaluation schedules and pricing options tailored to fit your requirements. Whether you need a one-time evaluation or ongoing assessments, we work with you to create a plan that aligns with your objectives, budget and timeline.
Insights
Our evaluations are designed to uncover key opportunities and areas for improvement within your business. From identifying strengths to pinpointing areas of concern, we provide actionable recommendations that you can implement immediately to enhance your operations and customer experience.
Differentiation
Our evaluation services are tailored to help you differentiate your business and excel in your industry. By uncovering unique strengths and opportunities, we provide insights that set you apart from the competition. Our comprehensive approach ensures that you not only meet but exceed customer expectations, building a reputation for excellence that drives customer loyalty and business growth.
